OneTeam at OneVizion

An Executive Action Trackor™


    This  Capability Is Powered By Trackor®

    John PattonSince 2006 OneVizion has used our platform to gradually build all the VizionPackages for running our Company. This is a demonstration of the OneVizion methodology – Gragile® (guard rail agile), which allowed us to build out our tool in a reasonable and utilitarian manner – adding functionality that expands and improves processes as they emerge.

    Using our tool internally provides OneVizion the perfect advantage in the marketplace. These capabilities provide a delayered low overhead company with Gross Margins that are the envy of the industry. We pinpoint resources to solve the biggest most complex industry problems. Using our tool means we do not experiment on our customers - we are our biggest fan and critic. Our journey is accelerating.

    Revenue and Sales Management

    Accounts, pipeline, agreements, and revenue. OneTeam allows our organization to manage all aspects of the process.

    OneVizion uses Trackor to manage and report on its business from sales opportunity to contract management to forecasting, revenue recognition and cash collection.

    Accounts: The Accounts Trackor is used to manage key information about past, current, and potential customer accounts, as well as vendor accounts. The document storage feature provides a convenient tool to track and store Non-disclosure agreements and any other pertinent documents.

    Pipeline: The Pipeline Trackor is used to manage sales opportunities, and each record is associated with a customer in the Accounts Trackor. The Views and Filter features allow for easy reporting of opportunities in various stages of the sales cycle. By including a Document tab in each pipeline record, customer presentations and proposals are stored in a single organized location.

    Agreements: The Agreements Trackor, which is linked to the Pipeline and Accounts Trackors, is configured to show a summary of key agreement T’s and C’s, agreement start and end dates, as well as to store key documents. The Agreements Trackor is also configured with a rule to automatically send alerts to the account team when a contract renewal deadline is approaching.

    Revenue: The Revenue Monthly Detail Trackor is linked to the Agreements Trackor and each record details the revenue type, month/year, and actual revenue recognized and actual cash received/expected. Forecasted revenue and cash receipts are also tracked based on Pipeline opportunities.

    Dashboard: A Dashboard is easily downloaded which uses the Revenue data for a management level snapshot of projected cash flows.

    Project Management for Work

    OneTeam takes advantage of the fact that OneVizion provides the most advanced SaaS platform to a large range of customers. Although all our customers have unique challenges and opportunities, they all have one unique requirement: that all implementations are usually for very large mature program management companies.

    For OneTeam, we use a Pipeline Trackor to record and organize contract management. OneTeam, specifically a module called Project Trackor, is used to log in the scope based on this Pipeline Trackor.

    The Project Trackor is set up to record scope, outline scope timeline, assign resources, record progress to completion through judicious use of time records. This complete project management process cuts down on meetings, facilitates lessons learned, ensure collaboration among the OneTeam members.

    AWS Management

    By creating cross referenced data streams, OneTeam can pull together all elements of our AWS system hosting. Customer websites, EC2 and RDS instances, dedicated or reserved instances: all these points of our AWS infrastructure are linked together for seamless review, simple forecasting, and the ability for even those who do not deal with the complexities of AWS to understand how our money is being spent, in as much or little detail as they need in that moment.

    Since OneTeam incorporates our project management and case tracking systems, the ability to pull data from our AWS hosting module means important information is just a click away. Updates to the AWS management module flow directly into our project and case tracking modules, cutting down on the need for meetings and lengthy emails between teams.

    Case Management System

    Case Management System is a VizionPackage in OneTeam that allows us to manage all Customer Related Services – Change, Incident, Problem, and Service Request all in one place. By tracking the Cases under respective Customer Accounts, all teams involved have full visibility to track progress on a Case. A Case might be worked by Project Team (Change Requests, Service Requests), or by Customer Care Team (Problems, Questions), or by Monitoring Team(Incidents). The responsible team then escalates Cases to necessary teams (Developers, Solution Architects, or DevOPS) to get the Case to resolution. We also have the ability to track Cases under an Account’s specific Service Level Agreement.
    Below are some of the OneVizion features that are leveraged in Case Management System:
    • Chat – to track all communication and progress of resolution with timestamps
    • Notification – to update Case Subscribers and Case Owners
    • Automations – to track Service Level Agreement (SLA) timers
    • Audit Log – to track and ensure SLAs
    • Trackor Tree – To track Cases under specific Projects under Customer Accounts




    Due Diligence

    Information and Information Security requirements are aligned with OneVizion's goals and strategic objectives. OneVizion is committed to implementing a Secure Operating Framework structured and conformant with the internationally recognized standard for an Information Security Management System (ISMS) ISO/IEC 27001:2013. This commitment is manifested by using the OneVizion platform to track and monitor our adherence to all clauses within the ISO/IEC 27001:2013 standard, and keep our employees and contractors aware of the progress and status.

    An important component of adhering to the standard is having an effective management review process. As part of this process OneVizion performs a Strength, Weakness, Opportunity, Threat (SWOT) analysis. As a team, we decided to make this analysis a living exercise by placing our SWOT into a SWOT Trackor that allows for universal access and comments by all employees. This empowers employees to add new innovative ideas to each SWOT and then child Trackors. To turn a SOWT into action requires a simple set of child Trackors – Due diligence which records the instance of the SWOT to be managed, Due Diligence Control Trackor which lists the items to be measured, Corrective Action Trackor which lists the measures to overcome any short coming in an audit. This structure was set up in a morning session using our DropGrid® session to link together the spreadsheets defining each Trackor. The Gragile approach to improving our audits ensure that future compliance will be completed with the least impact on OneVizion.

    Product Management

    Epics, Roadmaps, Sprint, Agile are just buzzwords without the culture to enable these concepts to deliver error free code that delivers scale, simplicity, and no worries. The OneVizion Trackor implementation started in 2006 with every task submitted to OneVizion managed as an Issue. Using our Gragile® approach of every business problem is a journey of continuous improvement.

    The Issue records new features, improvements, the occasional bug, and somedays general insanity. Every element in the OneVizion stack will, if an error is generated, record the error via API into the Issue Trackor. But supporting 100s of thousands of users means that if a browser company releases a fix that causes errors to be generated – our AI enhanced screening tech classifies them into a learned experience and just increases the counter and not records. We simply have hundreds of improvements that means our 1,000,000 lines of code is, simply, the most error free solid technology in the industry.

    Time Records Management

    OneVizion started implementing OneTeam in 2006 with two Trackors – Issue and Time Record.

    Accurate Time Records are used for paying OneVizion associates but serve as substantiation of patent applications, Federal Research Tax Credits, performance reviews of employees, progress in performing client work and a host of other business requirements. We can measure when they are entered versus when the work was performed to ensure that accurate descriptions are not made up and postdated.

    We use Time Records to ensure budgeted resources are wisely spent. For instance, we can run a report to see what percentage of quality assurance hours are being spent in development. The business use of Time Records is ever evolving according to our Gragile methodology.

    Equipment Inventory

    Having a firm grasp on the condition and history of equipment is essential to keeping your business running and minimizing waste. OneVizion uses filters to audit last review dates, purchase prices and current assessed prices.

    We attach images, keep logs and much more. OneTeam’s Equipment Management systems are designed for simple updating and constant use, which means everything gets tracked as it should. For example, for insurance matters we can quickly assess, using filters and reports, which items are where, their replacement value and current state.

    Perfecting The Asset For Service Providers

    We ensure that no data gets left behind, that you have all the information you need to conclusively track work to its completion. We address and plan for both operational issues of today and forthcoming challenges in the telecom space.

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    Rescuing stranded information™

    By pooling all data into a single platform, we help ensure you see the entire picture of your business. Our Gragile™ methodology, which allows you to be agile and start anywhere, not only prevents information from getting left out, but allows you to begin the transition at any part of a project without issue. Our flexibility gives you unlimited space to easily address exceptions and new information as it emerges.

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    Preparing for 5G

    With the upcoming shift to 5G you may find yourself getting low-profit work requests to manage the transition. Keeping these orders organized and efficient means costs to you stay down as you accomplish the work.

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    Getting paid on time

    Each carrier has different field requirements within their purchase orders. Track all the elements of each job, along with accompanying costs, in a single space in order to prepare detailed invoicing once the work gets done. Ensure you’re paid on time with proper invoicing that’s easy to create as you’re no longer struggling to find essential data.


    Pioneers In The Service Providers Industry

    One Vizion Assets Managed v3
    With continued development over the last seventeen years, OneVizion has created a way to harness data that no one can outdo. Our platform is the most technologically advanced piece of software within the telecom industry. We save service providers millions each year by helping to make your business operate more efficiently.


    InSite Logo

    “Most of all, the OneVizion team we worked with were very interested in helping us achieve our system goals, not just sell us a system. They were willing to be creative, yet honest and direct. With OneVizion, we knew we were adding a partner to our company.”

    Veronica Scozia
    Associate General Counsel


    "OneVizion provided SBA with a highly effective, cost efficient project management and reporting solution, enabling the organization with full visibility across all project related activities. Through its powerful Application Program Interface, we successfully integrated the solution with our ERP, Financial and CRM Systems. OneVizion was easy to configure, quick to implement and provided a high rate of adoption by the user community due to its ease of use and familiar look and feel."

    Jorge Grau
    SVP & CTO


    "Sprint has a long history of working successfully with OneVizion and its OneVizion project management application in its national network build-out."

    Michele Gehl
    Senior Vice President


    “Being able to organize the different work/jobs we do and have the info all organized separately and tied to the site with easy reference is something we couldn’t manage effectively before. With everything in one place, we can easily see what needs to be done or what we are missing.”

    Sara Dople
    Senior Project Manager
    Completely collect and manage your data to improve operations today and prepare for future success.