Case Management Solutions

Expand your enterprise’s case management capabilities with exceptional issue tracking, reporting,
and communication solutions.

Solutions Overview > Case Management Solutions

Effectively Track and Resolve Issues With OneVizion’s Case Management Software

When you’re dealing with a flood of checklists, multiple portal logins, and disconnected teams, it can feel impossible to track the work being done on a case or support ticket. OneVizion’s platform simplifies case management with a comprehensive set of tools to track complex variables, communicate with internal teams and clients, generate insight reports, and make agile decisions. Whether it’s a service request, ad-hoc incident, or investigation, OneVizion helps your team close cases with confidence.


One System for All Issue Tracking

Unforeseen incidents are often resolved only when cross-organizational teams can converge, collaborate, and act. To paint a contextual picture and accelerate action, OneVizion keeps complete case information available across all systems in a single, centralized platform. With everything connected, your entire enterprise can identify and evaluate complex cases with the context needed to make decisions based in reality.

Scalable, Structured Case Management

Has an unwieldy ticketing system stopped you from prioritizing and addressing ad-hoc requests on time? OneVizion’s customizable ticketing system introduces structure to organizational case management, giving you unprecedented tracking control over all cases, data files, actions, and audit history. Build a ticketing system to adapt to your workflow and business requirements, and safely expand or pivot as your enterprise grows and evolves.


Diverse Touchpoints And Accessibility

When a support ticket requires urgent action, communication is crucial. To overcome critical communication gaps with the client or any involved parties, OneVizion’s platform offers multiple forms of case access. This means statuses, service requests, and case activities are always fully visible. From email-to-case to a dashboard portal, case workers and clients can stay in the loop until the issue is resolved.

Insightful, Actionable Reporting Dashboard

Cross-team collaboration hinges on seeing more than just updated case statuses. The OneVizion platform grants ultimate visibility with an on-demand report dashboard that displays imperative information such as upcoming action items, dependencies, criticality, and historical case events. With the context and history of any case at your fingertips, your team can tackle issues with prompt, appropriate action.



Gain Organization-Wide Visibility and Collaboration With OneVizion’s Issue Tracking System


Reinforce Accountability and Client Trust

When you are tracking thousands of projects concurrently, you need a ticketing system that closes communication or accountability gaps. OneVizion fosters success at all stages of a case by keeping all involved parties informed of work tasks, statuses, and time tracked. Set clear expectations and give clients the confidence that your resources are working to resolve issues on time.


Foster Cross-Team Collaboration

The health of an account or customer often depends on how quickly and effectively your team can act. If a case must be triaged, or escalated to another team, OneVizion’s case management tools facilitate the pass-off across teams. Easily add subscribers to a case, collaborate with clients, and share vital case information to speed up and accomplish work on time.


Expand Visibility to Ensure Success

If there is no consistent visibility across cases, you’re in serious risk of work tasks falling through the cracks. OneVizion empowers enterprises with maximum visibility into the many moving pieces, interactions, and events that occur throughout the management of cases. With the ability to generate reports across multiple cases, you can monitor client satisfaction, make plans, and take appropriate action from this data.

The OneVizion Platform is Much More Than Case Management Software

As the leading telecom aPaaS provider, our solutions stretch beyond our comprehensive case management capabilities. We centralize all of your data and processes in one intuitive, dynamic database, so your enterprise can optimize its approach to program and project management, asset management, and a wide range of other critical business functions.



“Most of all, the OneVizion team we worked with were very interested in helping us achieve our system goals, not just sell us a system. They were willing to be creative, yet honest and direct. With OneVizion, we knew we were adding a partner to our company.”

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Veronica Scozia, Associate General Counsel

OneVizion provided SBA with a highly effective, cost efficient project management and reporting solution, enabling the organization with full visibility across all project related activities. Through its powerful Application Program Interface, we successfully integrated the solution with our ERP, Financial and CRM Systems. OneVizion was easy to configure, quick to implement and provided a high rate of adoption by the user community due to its ease of use and familiar look and feel.


Jorge Grau, SVP & CTO

“...the spreadsheets began to multiply and quickly became unmanageable with the additional jobs on current sites and additional new sites going up. As a group, we knew that having data in so many different places could lead to costly mistakes and overlooked job needs.”


Randy Coffman, Senior Director of Network Implementation

“Being able to organize the different work/jobs we do and have the info all organized separately and tied to the site with easy reference is something we couldn’t manage effectively before. With everything in one place, we can easily see what needs to be done or what we are missing.”


Sara Dople, Senior Project Manager

"Sprint has a long history of working successfully with OneVizion and its OneVizion project management application in its national network build-out."


Michele Gehl, Vice-President Application Development and Operations

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